Terms of Service
Last updated: 3 July 2026
These are the terms you agree to when you buy a pack from Trading As. We’ve kept them short and readable. If anything’s unclear, just ask before you order.
1. Who we are
Trading As is a business operated by Stephen Lowe as a sole trader, based in the UK. In these terms, “we” and “us” means Trading As, and “you” means the customer.
2. What we do
We provide fixed-price “launch packs” for people going self-employed — which can include a logo and brand, a one-page website, print materials, professional email, a startup guide written for your trade, and the setup of your domain, hosting and email. Exactly what’s included depends on the package you choose, as described on our website.
3. Ordering and getting started
Sending an enquiry doesn’t create a contract. A contract begins once we’ve agreed what you need, you’ve confirmed the package, and payment (or any agreed deposit) has been received. We’ll start work once you’ve completed the questionnaire and provided what we need.
4. Prices and payment
Prices are as shown on our website at the time you order. Unless we agree otherwise, packages are paid up front. The optional care plan is billed monthly and you can cancel it at any time; if you cancel, hosting and email tied to that plan will stop at the end of the paid period.
5. What’s included, and changes
Each package includes the deliverables and the number of revision rounds described on our website. We’ll keep working with you within that scope until you’re happy to use your pack. Extra work beyond the agreed scope — for example a second website page or a full redesign after sign-off — can be quoted separately.
6. Timescales
Our turnaround times (such as “live in five working days”) are targets and depend on you giving us the information, content and feedback we need promptly. If you’re slow to reply, the timeline moves with you — that’s not a fault on our side.
7. Your responsibilities
You agree to give us accurate information, and to only send us content (logos, images, text) that you have the right to use. You’re responsible for checking your final materials before you use them publicly.
8. Who owns what
Once you’ve paid in full, the final logo, brand assets and website files we create for you are yours to keep, and any domain we register is registered in your name. Some elements may rely on third-party items (such as fonts or stock images) that carry their own licences, which continue to apply. We may show the work we’ve done for you as an example in our own portfolio and marketing, unless you ask us in writing not to.
9. The Startup Guide
The startup guide included with some packages shares practical experience of setting up a small UK business. It is not legal, financial or tax advice. For anything specific to your situation, you should speak to a qualified accountant or solicitor.
10. Third-party services
Your domain, hosting and email are provided through third parties (for example a domain registrar and a hosting provider). Those services are subject to their own terms, and their availability is outside our control. Ongoing hosting and email depend on an active care plan or your own arrangements after handover.
11. Cancellation and refunds
You can cancel before we start work for a full refund of anything you’ve paid. If you cancel after we’ve started, we’ll refund what’s fair having taken account of the work already done. Once a pack has been delivered and signed off, it’s non-refundable.
12. Our liability
We’ll carry out our work with reasonable care and skill. We’re not liable for indirect or consequential losses, or for loss of profit, business or goodwill. Our total liability to you for any claim is limited to the amount you’ve paid us for the pack in question. Nothing in these terms limits our liability for anything that can’t be limited by law.
13. Governing law
These terms are governed by the law of England & Wales, and any disputes will be dealt with by the courts of England & Wales.
14. Contact
Questions about these terms? Email [email placeholder].